A couple orders a $7,000 camera on Amazon and instead receives two empty boxes.
A Colorado couple purchased almost $7,000 on Amazon for a high-end camera, but instead received two cardboard boxes.
Bill Chiles and his wife, Kelly Chiles, who reside near Alamosa, ordered a sought-after Sony Camera from the e-commerce site, spending more than $7,000 in the process, according to Denver7.
Bill Chiles told the news channel, “We’ve bought multiple cameras from Amazon and we’ve never had a problem.” “We take anything we can get for photography here in southern Colorado: weddings, senior portraits, graduations.”
Due to a microchip shortage, Amazon waited nearly two months to ship the 50 megamixel camera.
Bill Chiles said he opened the shipment to discover two camera boxes inside when it eventually arrived. He stated that both were empty.
Bill Chiles was taken aback. He stated, “I had heard of this with third-party deliveries, but not with Amazon.”
But, he said, what added to his surprise was Amazon’s initial refusal to issue a refund.
Bill Chiles described a chat he had with an Amazon salesperson like follows: “She actually told me, ‘Since there’s nothing else I can do for you,'” he said. ‘I’m going to cut you off right now.’
His wife Kelly couldn’t believe it, especially after delivering them “evidence” in the form of a UPS tracking label with a two-pound weight. According to Denver7, the same Sony camera kit is listed on other camera sites as weighing more than three pounds.
She said they had to save for a while to purchase the gadget.
“You’re angry. You’re sick to your stomach. You want to give up. You want to fight. You just don’t know what to do, and they won’t even listen to you,” Kelly Chiles said. “And you send the proof to them. I mean, it should be irrefutable proof that they won’t even look at it.”
The Chiles believe the cameras were stolen in the post and said it was suspicious that the camera is listed for thousands less on secondhand websites in the city their camera was supposed to be shipped from.
“I think they got ripped off. Somebody in Amazon blew it, in my opinion, and they’re just trying to cover their position,” Bill Chiles said.
The couple filed a police report and disputed the charge. Denver7. This is a brief summary.