Just this week, Facebook’s long-planned integration of the Instagram’s Direct Messaging and the Messenger service started to be rolled out. But it seems like there’s been problems on the services’ back-ends while they were undertaking the transition.
Yesterday, people reported being unable to use Instagram’s Direct Messages or the app for hours.
And now, some Instagram users say their messages are disappearing.
“Never should’ve updated Instagram. They deleting messages outta my inbox,” one user tweeted.
Former tech writer and now VC Josh Constine drew attention to the problem on Twitter, pointing out that dozens of users were tweeting about having the same issue.
“This sucks. Instagram is mistakenly deleting people’s messages as it connects Direct to Facebook Messenger,” he tweeted. “People’s romances, friendships, & favorite memes live in those threads.”