The public has been warned about a new Post Office text scam involving “failed delivery.”


The public has been warned about a new Post Office text scam involving “failed delivery.”

Trading Standards has issued an alert about a “insidious” new scam that pretends to be a text message from the Post Office about a “failed delivery.”

According to the Chartered Trading Standards Institute (CTSI), the texts state that the recipient’s parcel delivery failed and was returned to a Post Office depot.

The content includes a link to a spoof website that appears to be an official Post Office platform.

The website requests the recipient’s postcode and personal information, ostensibly in order to locate the nearest depot and reschedule the delivery.

The full name, address, date of birth, and phone number are asked, and these details are delivered directly to scammers who can use them to perpetrate identity theft.

According to CTSI, a victim who provided their information to the bogus website lost £80,000 after thieves gained access to their bank account.

The latest scam is the latest in a string of delivery scams using Royal Mail, DPD, Hermes, and other delivery companies.

“This Post Office scam is significantly more sinister than a previous scam involving Royal Mail,” CTSI lead officer Katherine Hart stated. While the Royal Mail fraud specifically requests payment to reschedule a delivery, this Post Office variant does not, making the correspondence less suspicious and potentially more likely to succeed.

“The information could be used by scammers to obtain access to bank accounts and other personal accounts.

“With the pandemic causing a substantial increase in online purchasing and deliveries, it is critical that the information about the potential hazards of these frauds is spread as widely as possible, particularly during this Scams Awareness Fortnight.”


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