Sarah King from Everton was refused to change a £5 bill, which meant she did not have the £2.30 bus ticket to get to work the following evening.
An angry woman was forced to walk to work “in the dark” for an hour after a bus driver took away all her bus fare.
“They take the money from us, why can’t they give us back the change?
The supervisor told the ECHO: “This is ridiculous. They take the money from us, so why can’t they give us the change back?
The 55-year-old said she gave the driver the £5 she needed to get to work, but that meant she had to borrow money from a friend to get home and walk for an hour the next day.
Arriva’s bus driver said it was against his company’s policy to give change, so she had to either get off the bus or give him the £5 for the trip and not get change.
“They should practice what they preach and put on gloves or not take the money from us if they cannot give change back.
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Sarah has just recovered from the coronavirus and said that the walk to her nursing home in Bootle in the dark was tiring and worrying.
“I don’t mind if they take 20 pence from me when I normally give them £2.50, but £5 is ridiculous.
She said, “It is a long walk, and I am recovering myself from my Covid, it took me over an hour to get to work because of the fatigue. And it is dark. ”
Sarah said she had seen the same thing happen regularly with school children.
She said: “A little boy got in and the same thing happened. The driver said there was nothing he could do about it, so the poor boy had to get off the bus.
“But fortunately there were other people in her group, so she paid for it and they gave it back to her instead.
“The other day, a girl also got on the bus with 20 pounds, and he said you couldn’t get change from that.
An Arriva spokesperson said: “To reduce the physical contact between customers and drivers, we are asking customers to pay contactlessly or buy tickets through the new Arriva UK Bus App.
As Arriva is no longer giving change, the bus company has announced that it will donate any excess tickets to the NHS.